1. THE DELIVERY OF GOODS
Saimon Bros, with all of the modern facilities for storing the goods that it offers, delivers 90% of its product range. The products can be safely sent everywhere, either by company drivers or through a contracted network of transport companies.
2. INSTALLATION SERVICES
Saimon Bros is not limited just to quality products and maximum security but also to guaranteed installation services. The specialized knowledge of the technical department at Saimon Bros allows you to have a perfect installation experience.
3. MAINTENANCE SERVICES
All Saimon Bros products are accompanied by a two (2) year warranty. When the warranty expires, contracted financial packages are offered covering technical support. This includes: 24-hour technical support, service and technical support for software issues.
4. SPARE PARTS, LOCKS & ACCESSORIES SERVICE
A reasonable supply of spare parts, locks & accessories even to hotels that are facing electronic and mechanical problems with already existing locks purchased from other companies, has brought us one step forward: the change and replacement of electronic and mechanical parts for all types of electronic locks that are circulating in the worldwide market today.
5. IT SUPPORT CONTRACTS
By subscribing to one of the following flexible support packages you enjoy the following
1) Continuous telephone technical support line with more hours beyond the company’s operating hours.
2) Guaranteed telephone technical service on a daily basis and outside the 5-day operation of the company.
3) Compared to any other telephone call, priority for immediate service on technical issues of locks and software is given unlimitedly and rightfully to the holder of the Gold Member privilege package of Saimon Bros.
4) Member privilege package to avoid individual charges.
1) Technical support for lock software issues with the remote Team Viewer management application
2) Telephone technical support with answers and solutions to problems of all kinds of locks 7 days a week and until 12 midnight!
3) Timely telephone information regarding the program renewal forecast
4) Unlimited calls to transfer and install Lockmanage Manager to other computers
5) Maintain the original Backup of the Lockmanage management program with storage on our company’s Server
6) Free installation of Lockmanage program upgrades at no extra charge
7) Lockmanage software 30 minute online training for new staff. Valid for (1) time for each technical support package.
5 days / MON – FRI 9.00-17.00
6 days / MON – SAT 9.00-21.00
7 days / MON – SUN 9.00-24.00
By choosing the new financial technical support package that suits your measures and limits, your hotel is automatically put on the priority line for the immediate solution of the problem
deposited in the trust of Saimon Bros.
Get the new GOLD MEMBER technical support package now by sending an email to sales@saimonbros.gr or contact T +30 23920 92229 with the company’s sales department.
